The failure path of “over scoping”

In my previous post I talked about Communication failures and now I want to look at “over scoping”, particularly as it pertains to setting your daily work agenda.

Over scoping was as term I used a lot previously when I was involved in my role as a “pivotal provider” (a term someone invented for the person or team who liaised between a customer onshore and a development team offshore). We used it a lot because at that time (around 2000) as project-based offshore development was becoming popular there was a temptation by customers, as a result of the lower day rate, to try and cram more and more features into applications. Our job was to try and push back the scope to the core requirements and ensure we didn’t start with a functional specification that was going to lead to a massive deliverable. This approach generally came out of a desire to ship a version one of the project or program with everything in it in order to demonstrate why this project should be funded and delivered.

However, it seems to me to be creeping into the wider world of work as a result of people trying to ensure they as an individual are seen as critical to the future health of the business and become indispensable to the organisation they work for. Rather than focus on incremental, bite-sized, valuable collections of activities people look for and try to define grand, strategic, immeasurable bloated roles. Then fail to deliver on them.

Seems like “strategy” is the one title everyone wants and actually what your co-workers and team mates want is strategic execution, not long-term airy-fairy futurism. This means you must understand and return to the epicentre of your role and build back from there. In their book REWORK (buy it) the team from 37Signals talk about the term “finding your epicentre” in regards to business startup. On their blog they talk about it like this:

Epicenter Design involves focusing in on the true essence of the page (the “epicenter”) and then building outwards. This means not starting with the navigation/tabs, or the footer, or the colors, or the sidebar, or the logo, etc. It means starting with the part of the page that, if changed or removed, would change the entire purpose of the page. That’s the epicenter.

That’s a real challenge when applied to a role in the workplace: What thing (or things) that if I stopped doing would the entire purpose of my role disappear and the ability to serve my organisation cease.

This is what I’m focused on today because I lost sight of it. Finding my role’s epicentre, pulling back on the rest and executing (not talking) against that core.

Failure? I’m OK with that… (Part 1)

This past year has been an interesting one full of lessons for me. I’ve:
1. After 30 years in London moved to a new country (South Africa)
2. Moved to a new functional group (marketing)
3. Moved into a new role type (team leader)
4. Moved back to being an individual contributor again in the last few weeks
5. Stepped down from a leadership role at my church in the UK
6. After 30 years in the same church joined a new one (Jubilee, Cape Town)

I decided to reflect back on some of the failures I have had personally because you know what… I’m OK with that and I want to make sure I remember the lessons I learnt!

I think I’m going to make this the first of a few posts, it’s time to get back in the writing saddle…

Lesson 1: Communicate (with honesty) without failing
In a hierarchical organisation this has to be “up” and “down” the chart with equal vigour. I think the toughest thing I struggled with this year was the shifting sands of my team. I felt like there was never a time in the last 12 months when my tiny team wasn’t dealing with some kind of crisis. Whether that was personal, professional, internal, external, deserved or undeserved it doesn’t matter … It just gets very wearing after a while if people can’t (or won’t) communicate an honest view of their position. I’m lucky to have worked in some very flat and open teams in the past and though sometimes it felt like people didn’t have enough focus I think I’ve grown to appreciate some of it’s beneficial characteristics! I think there are a few frustrating things about communication challenges but two bug me especially. The first is legal complications and the second is my inability to remain true to my beliefs.

Legal Complications
One of the things I want to build up more understanding of this week is the legal communications frameworks of the major countries within the Europe, Middle East and Africa (EMEA) region I work in. There are certainly cultural differences across this vast region but there also appears to be a complex maze of restraints on what can and can not be said or communicated to employees. I still intend to one day return to running my own business and have realised the importance of this complex area. I have a feeling though the process of hiring great people is more important that ever before due to the mess you can preempt by doing so. My favourite book of the year is Delivering Happiness by Tony Hsieh who’s company Zappos emphasises the need for “cultural fit” so highly.

Remaining True
This area is far more personal and I thank my wife Lydia for calling me out on this one. I have the joyful freedom to work from home a good portion of the time when I’m not travelling so she gets to listen to one side of my phone calls. She calls me out when I’m struggling by pointing out “you’re gossiping again” which is a personal pet hate of mine. I hate office politics with a passion but have gotten sucked in so easily this past year.

Setting Goals
So the first and most important goal for the next 12 months is to communicate clearer, more often, with honesty and respect. Time to get on with it!

Asking and answering hard questions

It struck me during a session at work the other day that sometimes “fear of saying the wrong thing” or procrastination seems to lead people to behave more like politicians than leaders. By behaving like politicians I’m not referring to the current inability to know the difference between a “work related expense” and “taking a sly one”, which was at first amusing and swifly became another nail in the “what are they good for?” coffin they were already lying in for me. I am more referring to their habit of answering a question with another question.

Let me answer that by asking you this…

I’ve seem to have a reputation at work for speaking my mind without holding back, whoever the recipient may be, peer or exec. This may get me into trouble one day (and probably already has) but I’d rather deal with occasionally clearing up a mess than sit there in a perfectly clean but static environment. I think especially at senior levels within larger organisation the feeling that the people on the ground who come and quiz you know more than you do about some areas of the business. As mentioned before the fear of saying the wrong thing and looking like an idiot leads to skirting round the question. I believe this stems from a mis-perception that great leaders have all the answers. When I ask someone in a role that has a great span of control than mine their opinion on something, I’d rather have their view based on that span of control they have as it will help me in a few ways. Firstly, it will give me an insight into areas that I don’t have (e.g. I think numbers are up and they may be 300% in my area but that is cancelled out by a 10% drop in a much larger area than mine). Secondly, they teach me about the information flow and any improvements that may need to be made to help people make more informed decisions. Thirdly, people just see things differently based on their background and career. I would rather have the benefit of hearing that and add it into my understanding and experience.

So next time I ask a tough question, don’t reflect it back to me as a question please. I’d rather …

You know what, I don’t know for sure but based on my understanding …

Pretty please.